Health Policy

Covid-19

Stansted Prestige

Dear customer,

We hope this message finds you safe and well. We've modified our customer experience to enable you to complete your purchase from home by using our RESERVE ONLINE facility which removes a car from sale for you with a £250 reservation fee and offering FREE DELIVERY with a no quibble 7 DAY MONEY BACK GUARANTEE.

We're working hard to ensure buying a car remains an enjoyable experience whilst continuing to maintain the safety of our staff team and customers. We’ve been mostly operating our business online by offering customers FREE DELIVERY (up to 100 miles and £1 per mile thereafter) along with a professional purchase experience delivering sanitised vehicles providing our customers with hand sanitiser or nitrile gloves for their test drive enabling you to purchase one of our vehicles with minimum human contact. Our ability to facilitate these online sales is the perfect solution in the ‘new normal’ way of life and we continue to follow all Government and NHS guidance.

We’ve seen a massive change in our sales as prior to Covid-19 around 30% of our sales were online. We are now selling approximately 95% of our cars online with contactless deliveries. We understand buying online can be a daunting prospect, so to enable you to buy from us with complete confidence our website offers up to 100 pictures and a video of each car. In addition to this, we also offer the option of a video call walk around or pictures emailed across to highlight any age related blemishes a vehicle may have. We have funding options and finance calculators on our website and we are also able to guide you through the finance options by phone or email. As a digitally enabled business we pre-approve finance for you — just use our online application system. Once approved for finance, you can sign your finance documents from home.

RESERVE ONLINE: Use our ‘reserve online’ option to secure any car for a £250 deposit

FREE DELIVERY: Delivery usually takes place within 48 hours. We offer free delivery within 100 miles and £1 per mile thereafter. All deliveries/handovers follow social distancing guidelines, with each car (including keys) sanitised before handover. Finance applications/deposits/final balances are all completed remotely.

MONEY BACK GUARANTEE: If for any reason you change your mind within 7 days, we'll collect the car and give a full refund (terms and conditions apply).

TEST DRIVES & CUSTOMER COLLECTIONS:: We are offering test drives and customer collections from our sales & distribution centre for anyone not wanting to take advantage of our free delivery option. It is imperative that you call ahead to arrange an appointment to allow our team to sanitise your vehicle ready for your visit. We ask that you arrive on time for your appointment and maintain social distancing throughout the time spent with us. To ensure both our customers and staff remain safe, we ask that:

  • No more than 2 people (from the same household) view/collect a vehicle.
  • Please keep your distance from others.
  • Please respect others personal space and avoid close contact.

In accordance with NHS guidance, if you are displaying (or if you live with others that are displaying) the following symptoms, you must stay away from our dealership no matter how mild the symptoms:

  • A high temperature
  • A new, continuous cough

NO MATTER HOW MILD THE SYMPTOMS

We're here for you if you have any questions on what we're doing, and you can contact us at [email protected] or on 01279 246670 where we are answering all calls and emails remotely so please excuse any delay.

Stay safe, healthy and look after each other.

On behalf of the team at Stansted Prestige

Phil Hough & Ian Hemming

Directors